Everything your WhatsApp AI agent can do
From the first hello to a confirmed booking, Wab Agent handles the WhatsApp conversation using your own business knowledge — and you keep control of timing, tone, models and when a person steps in.
AI chatbot
Run an AI assistant on your own WhatsApp number that answers customer questions around the clock using your services, prices, hours and policies. It understands how people really write, including short messages, follow-up questions and mixed-language enquiries, instead of matching fixed keywords.
Included from FreeAppointment booking
Customers book, reschedule and cancel appointments inside the chat, with no form to open and no link to follow. You define each bookable service, its duration and your working hours, so the agent only ever offers slots you can actually honour.
Included from StarterHuman handover
When a customer needs a person, the agent hands the conversation over instantly and you continue in Live chats, in the same WhatsApp thread with the full history visible. Trigger phrases route complaints, refunds and custom quotes to your team automatically.
Included from StarterVoice note understanding
Incoming voice notes are transcribed and answered like any other message, so the customers who prefer speaking to typing are not left waiting. This matters most in markets where voice notes outnumber typed enquiries.
Included from BusinessSend media
Share images, videos, documents and voice notes straight from the composer, so price lists, catalogues, location pins and before-and-after photos reach the customer without leaving the conversation.
Included from BusinessCSV export
Export your contacts to CSV in one click for your CRM, reporting or a campaign you run elsewhere. Your customer data stays portable rather than locked inside the platform.
Included from BusinessMeta Cloud API connection
Connect an official WhatsApp Business (Meta Cloud API) number alongside or instead of QR-linked numbers, for a verified business sender identity, higher sustained volumes and approved template messages for notifications.
Included from ProBring your own LLM key
Plug in your own AI provider API key on Enterprise for direct control over which models your agent uses and how model usage is billed. Suits high-volume operations and teams with an existing provider relationship.
Included from EnterpriseAnswers grounded in your business
Your connected LLM answers from the services, prices, hours and policies you add to the knowledge base, not from general internet knowledge. Test answers before launch, write a fallback message for questions it cannot cover, and set handover rules for anything that needs a person. Our guide explains how to write a knowledge base your AI answers from.
- Custom tone and behaviour rules
- Choose the AI model that fits you
- Test the bot before going live
One dashboard for everything
WhatsApp accounts, customer chats, contacts, bot settings, live chats, appointments and billing in one dashboard, so you can see what the agent handled, what it passed to you and what it cost in AI credits.
SERVICES: Haircut Rs. 1,500 · Facial Rs. 3,000
HOURS: Mon–Sat, 10 AM – 8 PM
RULE: Never invent prices or offers.
Autopilot doesn’t mean hands off.
Your business knowledge, your timing, your models. An agent that works the way you want it to.
Your pace. Your reply time.
Set the reply delay, randomize timing and define active hours. Choose an outside-hours message or keep the bot silent.
A voice that fits your brand
Choose the tone, reply length and conversation context. Write your own fallback message when the agent cannot answer.
Conversations across languages
Let connected LLM models respond in your customers’ language, including English, Urdu and Roman Urdu. Set your preferred customer language.
Choose the intelligence behind it
Select the available LLM model for your agent. Enterprise lets you bring your own provider key for additional model control.
Trained on your business
Add services, prices, policies and FAQs to your knowledge base. Guide responses with your own business rules.
Every conversation in view
Track customer chats, review message history and switch the bot on or off for an individual conversation.
Know where your credits go
See credits already used alongside your plan allowance and remaining balance, with account usage in one place.
Measure your automation
Review conversations handled, automatically resolved chats, human handovers and automation rate over time.
Test before customers do
Use the Test area to check your knowledge, tone and model responses before putting your agent to work.
From settings to conversations. One workspace.
Train your agent, follow the conversation and step in when a customer needs you.
A better conversation, from hello to handover.
A customer asks
A price question, a service enquiry or a voice note — in the language they use every day.
Your agent responds
Your connected model uses business knowledge and the reply rules you’ve configured.
Your team takes over
On eligible plans, trigger phrases route the conversation to a person in Live chats.
You see the outcome
Track conversations, handovers, automation and the credits used by your agent.
Know what’s working.
Know what’s left.
Keep an eye on AI credit consumption and conversation outcomes. Select the available model that suits your agent, then test how it handles your real business questions.
- Used and available credits in one view
- Conversations, auto-resolution and handover counts
- Model settings and testing before going live
Conversations handled
Resolved automatically
Human handover
Automation rate
Sample usage and performance data for illustration.
WhatsApp chatbot features, answered
Don’t just read about it. Talk to it.
Try our already configured bot on WhatsApp. Built and managed by the Spark Brand Solutions team.
Test the bot on WhatsApp
Let your WhatsApp work while you sleep
Experience your next customer conversation before choosing a plan. Our live bot is ready for your message.
Built and managed by Spark Brand Solutions